DIP – Terms of Service

Section 1: Eligibility and Account Requirements

1.1 Age Requirement

You must be at least 18 years of age to use the DIP App. By using the App, you represent and warrant that you are at least 18 years old and have the legal capacity to enter into this agreement.

1.2 Account Registration

• You must provide accurate, current, and complete information during registration
• You are responsible for maintaining the confidentiality of your account credentials
• You are responsible for all activities that occur under your account
• You must immediately notify us of any unauthorized use of your account
• One person may not maintain multiple accounts

1.3 Account Security

You are solely responsible for safeguarding your password and any authentication methods (including biometric authentication such as Face ID or Touch ID). DIP is not liable for any loss or damage arising from your failure to safeguard your account credentials.

Section 2: Nature of Service (Non-Insurance Disclaimer)

2.2 No Financial Coverage

DIP does not and will not:

• Pay for vehicle repairs or any other expenses
• Reimburse any costs, losses, or damages
• Cover any claims, repair costs, or insurance-related expenses
• Guarantee discounts, coupons, or promotional offers
• Assume financial responsibility for any incident, accident, or repair
• Provide any form of warranty or guarantee

2.3 Not Insurance or Any Risk-Transfer Product

DIP is a paid membership and digital-tools subscription. DIP is NOT, and is not regulated as, insurance, an insurer, an insurance producer or broker, a motor club or automobile club, an automobile or mechanical service contract, an extended warranty or vehicle service contract, a surety, a guaranty, a discount medical or insurance plan, a prepaid legal plan, or any other financial, indemnity, or risk-transfer product. DIP assumes no risk and transfers no risk. Your membership fee is consideration for access to the collision-center discount program described in Section 3.1 only; it is NOT an insurance premium and purchases NO coverage, indemnity, guarantee, or assurance of any financial outcome.

Section 3: Membership and Subscription

3.1 What Your Paid Membership Includes

A paid DIP membership unlocks one real-world automotive benefit: promotional coupons and discounts offered by participating, independent, DIP-approved collision centers, redeemed at those centers outside the App. Your membership fee is consideration solely for access to this real-world discount program; it does not purchase any digital content, good, or functionality within the App.

The following tools are available free of charge to every registered user, with or without a paid membership:

• Digital vehicle wallet and document storage
• Incident and accident documentation
• Vehicle marketplace for buying and selling vehicles
• Referral, emergency-assistance, and legal-resource coordination tools for independent third-party providers

3.2 Membership Fees and Billing

• Membership fees are billed on a recurring basis as disclosed at sign-up
• All payments are processed through Stripe, a third-party payment processor
• By subscribing, you authorize us to charge your payment method on a recurring basis
• Membership fees are NON-REFUNDABLE except where required by applicable law
• Failure to pay may result in suspension or termination of membership
• We reserve the right to change pricing with 30 days' notice

3.3 Automatic Renewal

Your membership will automatically renew at the end of each billing period unless you cancel before the renewal date. You may cancel your membership at any time through your account settings.

3.4 Cancellation

• You may cancel your membership at any time
• Cancellation takes effect at the end of the current billing period
• No refunds will be provided for partial billing periods
• Upon cancellation, you will lose access to membership features

Section 4: Coupon Program

4.1 Coupon Eligibility

• Coupons are available ONLY to active, paid DIP members
• Coupons are valid ONLY at DIP-approved collision center locations
• Coupons CANNOT be used at non-DIP-approved service providers
• Members who choose non-DIP providers will NOT receive coupons, regardless of membership status

4.2 Coupon Limitations

• Coupon values, availability, and terms are determined by participating providers
• DIP does not guarantee coupon availability or acceptance
• Coupons may have expiration dates, usage limits, and other restrictions
• DIP reserves the right to modify or discontinue the coupon program at any time
• Coupons have no cash value and cannot be exchanged for cash

Section 5: Digital Wallet and Document Storage

5.1 Document Storage

DIP allows you to store digital copies of:

• Driver's license
• Vehicle registration
• Insurance cards
• Vehicle photos
• Other vehicle-related documents

5.2 User Responsibility

• You are solely responsible for the accuracy and legality of documents you upload
• You must only upload documents that you own or have permission to upload
• Digital documents stored in DIP are for your convenience only
• DIP-stored documents may not be accepted by law enforcement or government agencies
• You must maintain original physical documents as required by law

Section 6: Marketplace

6.1 Marketplace Overview

DIP provides a peer-to-peer marketplace for users to buy and sell vehicles and vehicle-related items. DIP is a platform only and is NOT a party to any transaction between buyers and sellers.

6.2 Seller Responsibilities

Sellers represent and warrant that:

• They have legal ownership or authority to sell the listed item
• All listing information is accurate, complete, and not misleading
• The vehicle or item is free from undisclosed liens, encumbrances, or defects
• They will comply with all applicable laws regarding vehicle sales

6.3 No Transaction Guarantee

• DIP does NOT guarantee any marketplace transaction
• DIP does NOT verify vehicle titles, ownership, or condition
• DIP does NOT mediate disputes between buyers and sellers
• DIP does NOT provide buyer or seller guarantees
• DIP is NOT responsible for fraud, misrepresentation, or failed transactions

Section 7: Third-Party Service Providers

7.1 Independent Providers

All collision centers, repair facilities, towing companies, attorneys, and other service providers accessible through DIP are INDEPENDENT THIRD PARTIES. DIP does not:

• Employ, supervise, or control these providers
• Guarantee their services, quality, or availability
• Assume responsibility for their actions or omissions

7.2 Payment Processing (Stripe)

DIP uses Stripe, Inc. as our payment processor. By using DIP:

• You agree to Stripe's Terms of Service and Privacy Policy
• You authorize Stripe to process your payment information
• DIP does not store your full credit card numbers

7.3 Partner Shop Listings (Service Tab)

The Service tab displays listings of DIP-approved partner shops (e.g. collision centers, mechanics) for your convenience only. DIP does not endorse, guarantee, or assume responsibility for any partner shop's services, quality, availability, pricing, or conduct. Listings and information (including hours, contact details, and map locations) are provided as-is. When you use Call, Directions, or similar features, you may leave the App and open third-party apps (e.g. phone, maps); such use is at your sole discretion and subject to those apps' and services' terms and privacy practices. Any transaction or interaction with a partner shop is solely between you and that shop.

7.4 Shop Payments

Partner shops can let customers pay invoices, deposits and vehicle releases through DIP, using Stripe Connect. Each shop has its own Stripe account connected to DIP.

If you pay a shop through DIP: you are paying the shop, not DIP. The shop is responsible for its work, prices, receipts and refunds, and questions about a charge go to the shop. Stripe processes the payment. DIP never sees or stores your full card or bank account number.

If you are a shop taking payments through DIP:

• You open or link your own Stripe account and agree to Stripe's Connected Account Agreement and Stripe's Services Agreement. Payments go to your Stripe account and then to your bank; DIP does not hold your money.
• Fees: Stripe's processing fees at Stripe's rates, plus a DIP platform fee of 0.5% of each payment. Both come out of the payment automatically.
• Refunds and disputes are yours to handle in your Stripe dashboard. When you refund a payment, DIP returns its 0.5% on the refunded amount. Stripe keeps its own processing fee.
• You are responsible for your prices, sales tax, invoices and refund policy, and for following the law and Stripe's rules. DIP may pause online payments for a shop that misuses them.
• DIP will tell shops before changing the platform fee.

Section 8: DIP for Auto Shops

8.1 Who This Section Covers

This section applies to auto shops that use the DIP shop portal (collision centers, mechanics, tow companies, wrap shops and others) and to everyone on a shop's team. The person who signs up a shop confirms they have authority to accept these Terms for it. The shop is responsible for what its team does in DIP.

8.2 Plans, Add-Ons and Billing

• The shop plan and any add-ons (such as Hey Volt, AI Estimate or ADAS Reports) are billed monthly through Stripe at the prices shown when you sign up or in Settings → Billing. Any usage limit for a plan (for example, a monthly number of commands or reports) is shown there too.
• A free first month, when offered, turns into a paid plan unless you cancel before it ends.
• Plans renew automatically each month until canceled. Canceling takes effect at the end of the current month, and there are no refunds for partial months, except where the law requires.
• If a payment fails, Stripe tries again. If it still isn't paid, DIP may pause the shop's account or that add-on until it is. Pausing does not delete the shop's records.
• DIP will give at least 30 days' notice before raising a shop's price. Prices don't include taxes, if any apply.

8.3 Team Accounts

The shop decides who joins its team and what each person can do (for example, office, manager, or driver). Drivers see only the calls assigned to them. Remove people promptly when they leave. Each person must use their own sign-in.

8.4 Your Customers and Their Information

• The shop's relationship with its customers belongs to the shop: its quotes, prices, work, warranties, refunds and disputes.
• The shop owns the customer information it puts into DIP. DIP handles that information on the shop's behalf, as its service provider, to run the shop portal and the shop's customer pages, and as described in our Privacy Policy. DIP does not sell it.
• The shop is responsible for entering accurate information, for having its customers' permission where the law requires it (for example, checking "OK to text" only when the customer agreed to texts), and for giving customers any notices the law requires.
• A shop may ask for a copy of its records. When a shop leaves DIP, we keep or delete its records as it asks, unless the law requires otherwise.

8.5 Forms, Documents and Electronic Signatures

DIP lets shops send documents for customers to sign electronically, and may offer form templates (such as a California collision repair authorization). Templates are a convenience, not legal advice. Each shop is responsible for making sure its forms, estimates, invoices, storage fees and practices follow the laws that apply to it, including California's Automotive Repair Act and Bureau of Automotive Repair rules and, for tow companies, towing and storage laws. Customers' electronic signatures are intended to have the same effect as signatures on paper. DIP keeps a signature record with each signed document.

8.6 Towing, Impounds and Vehicle Releases

DIP does not tow, store or release vehicles. Tow companies are responsible for following the law on impounds, notices, storage and release fees, and police holds and releases, and for verifying identity and ownership before releasing a vehicle. DIP's release pages, including QR self-release, help collect documents and payment; the tow company makes the release decision and checks ID in person.

8.7 Customer Status Links

Status, invoice, signing and release pages open from private links. Anyone who has a link can see that job, so shops should send links only to the right customer.

8.8 AI Tools and Repair Data

AI estimates, ADAS reports, mechanic estimates, chat translations and Hey Volt can be wrong or incomplete. They don't replace a professional inspection, the vehicle maker's repair and calibration procedures, or the shop's own judgment. Always review results before relying on them, sending them to a customer, or charging for work. Labor times and repair information from MOTOR and other providers are licensed for use inside DIP for the shop's own business only. They may not be copied, scraped, resold or shared outside DIP, and their accuracy is not guaranteed.

8.9 Pausing or Ending a Shop Account

DIP may pause or end a shop's access for nonpayment, misuse (including of payments or texting), legal risk, or a breach of these Terms. Where reasonable, we'll tell the shop first. A shop may cancel at any time.

Section 9: Customers of DIP Partner Shops

• When an auto shop uses DIP for your repair, tow or other job, your agreement for that work is with the shop. DIP provides the tools and is not a party to it.
• When you sign a document on a DIP page, you agree to sign electronically, and your electronic signature has the same effect as signing on paper. You can ask the shop for a paper copy.
• Payments you make to a shop through DIP go to the shop (see Section 7.4). Questions about charges, refunds and the work go to the shop.
• If you choose to add a photo of your driver's license to a collision repair authorization, it is attached to that signed document for the shop.
• Text updates work as described in Section 17. How we handle your information is described in our Privacy Policy.

Section 10: Vehicle Tools

10.1 Recall Check

Recall results come from the U.S. National Highway Traffic Safety Administration and vehicle data providers. They may be incomplete or out of date. Always confirm recalls with an authorized dealer. DIP is not responsible for recall repairs or for recalls a search doesn't show.

10.2 Scan My Car

Plug in, use and unplug the OBD-II adapter only while the vehicle is safely parked, and never use the App while driving. Scan results and code explanations (some written by AI) are for information only. They are not a diagnosis and don't replace a qualified mechanic. Clearing codes or ignoring warnings is at your own risk. DIP is not responsible for damage from misusing the adapter.

10.3 AI Photo Estimate

An AI Photo Estimate is an estimate drawn from your photos. It is not an appraisal, an insurance estimate, or a repair quote. A shop sets the final price after inspecting the vehicle. Price and any refund terms are shown before you pay.

Section 11: Acceptable Use

You agree not to:

• Break the law or anyone's rights while using DIP
• Upload documents, photos or information about other people without the right to do so
• Pretend to be someone else, or give false information
• Copy, scrape, resell or reverse-engineer DIP or the data it provides
• Get around security, usage limits, or another person's access
• Upload viruses or harmful code, or overload DIP's systems
• Use DIP texting or email for anything other than messages about real jobs

We may remove content, pause access, or close accounts that break these rules.

Section 12: Intellectual Property

DIP, its logos, and the App are owned by DIP Technologies Inc. (DIP MEMBERS is a registered trademark). We give you a personal, limited, non-transferable right to use the App under these Terms. You keep ownership of the content you upload, and you give DIP permission to store, process and display it as needed to run the App. If you send us ideas or feedback, we may use them without owing you anything.

Section 13: Limitation of Liability

Section 14: Indemnification

You agree to defend and hold harmless DIP Technologies Inc. and its officers, employees and agents from claims, losses and costs (including reasonable attorneys' fees) arising from your use of the App, your content, your breach of these Terms or the law, or, for shops, the services a shop provides to its customers.

Section 15: Dispute Resolution and Arbitration

15.1 Informal Resolution

Before filing any claim, you agree to contact us at support@dipmembers.com to attempt informal resolution for at least 30 days.

15.2 Binding Arbitration

Any dispute not resolved informally shall be resolved by BINDING ARBITRATION administered by JAMS in Los Angeles County, California, under JAMS Streamlined Arbitration Rules.

15.3 Class Action Waiver

YOU AGREE TO RESOLVE DISPUTES ON AN INDIVIDUAL BASIS ONLY. YOU WAIVE THE RIGHT TO PARTICIPATE IN CLASS ACTIONS, CLASS ARBITRATIONS, OR REPRESENTATIVE ACTIONS.

Section 16: Governing Law

These Terms are governed by the laws of the State of California, without regard to conflict of law principles.

Section 18: Changes and General Terms

• Changes: we may update these Terms. We change the "Last Updated" date with every update, and for material changes we'll also give notice by email, in-app notice, or on dipmembers.com. Using DIP after a change means you accept it.
• Ending: you may stop using DIP or delete your account at any time. We may pause or end access as described in these Terms. Sections that by their nature should continue, such as payment owed, liability limits, indemnification and dispute resolution, continue after access ends.
• Electronic communications: you agree that we may send notices, disclosures and agreements electronically.
• Entire agreement: these Terms, the Privacy Policy and any terms shown when you buy something are the whole agreement between you and DIP about the App. If any part is unenforceable, the rest still applies. Not enforcing a part is not a waiver.
• Assignment: you may not transfer these Terms. DIP may transfer them in a merger, acquisition or sale of assets.

Section 19: Contact Information

See also our Privacy Policy.